HR Event Sponsored by Accentiv’
Show of mysweetBOX
Accentiv’ sponsored the HR Event in Shanghai JC MANDARIN on August 12th, 2010, which is held by our partner CDP. This Top HR platform attracted more than 150 HR executives.
MysweetBOX was displayed during the event, including Mid-Autumn Package, Luxury Package, Electronic Package, Furniture Package, Life Package and Beauty Package. Enjoyce Zhu, the Account & Operation Director of Edenred- Accentiv’, unveiled the secrets in that box.
The concept of mysweetBOX, an innovative and customized gift solution particularly designed for companies, drew great attention of the guests. They thought mysweetBOX, with its elegant design, personalized style, diverse themes and differential prices, solved the difficulty that employees and clients are so various in gifts. Many of them expressed their intention of using mysweetBOX as companies’ high-quality business gifts.
Enjoyce Zhu, the Account & Operation Director of Edenred- Accentiv’, introduced mysweetBOX to HR executives
The exposure of My Sweetbox at event site
Accor Services, the World Leader in the Prepaid Market, Introduces the World Advanced Modern Services Expertise into Wuxi
On February 27, 2010, Accor Services Wuxi successfully held a Signing Ceremony with the theme Beyond the Dream at the Shanghai Sheshan Oriental Sofitel Hotel. Senior officials from Wuxi government, Wuxi New District and related bureaus witnessed the grand event.
With the rapid development of global service outsourcing and the huge potential it entails, China is now seeing service outsourcing as a new driver for its economic growth. Accor Services, as one of the two core businesses under Accor Group, is the world’s leading issuer of prepaid services delivering solutions in the area of employee and public benefits, reward and motivation, and expense management. Accor Services Wuxi’s launch will provide a showcase for Wuxi to learn about the best practices on the Modern Services Industry in the rest of the world.
At the ceremony, Mr. Rick Xu, Chairman of the Board of Accor Services Wuxi and Country Managing Director of Accor Services China, introduced Accor Services Global and China’s development and achievements. He said, “Since 2000, Accor Services has made tremendous progresses in Beijing, Shanghai and Chengdu. We would like to express our sincere appreciations to Wuxi New District Economic Development Group General Corporation, as our partner on the joint venture. Accor Services Wuxi’s launch will turn over a new leaf for Accor Services China. ”
Meanwhile, Mr. Alan Feng, Location Manager of Accor Services Wuxi, also gave a warm speech, expressing his confidence in the Wuxi market. He said, “After the successful operation of Accor Hospitality in Wuxi, today, Accor Services launched its operation in Wuxi as well. Accor Services would bring the world advanced technologies, expertise and know-how of Modern Services Industry into Wuxi, by providing customer-tailored solutions for the corporate and public clients in Wuxi, which will help the development of high-end service industry and service brands in Wuxi. The establishment of Accor Services Wuxi will drive the consumption linkage of Accor Services China in Beijing, Shanghai, Chengdu and Wuxi.
Accor Services Wuxi’s launch has received great support from the local government. Mr Gao Shenghua, Deputy Director of Wuxi New District, presented a speech of congratulations at site. He said, “Wuxi government expect the launch of Accor Services Wuxi will support multinational as well as local corporations in Wuxi, and we also expect it will make its contribution to boost domestic consumptions and to create job opportunities in Wuxi.” Meanwhile, Mr. Gao presented a couple of two clay dolls to Accor Services Wuxi, which were Wuxi’s specialties, for extending Wuxi government’s welcome and expressing their expectations to the Accor Services’ operation in Wuxi.
The signing ceremony was simple but solemn. Mr. Rick Xu, Chairman of the Board of Accor Services Wuxi, as well as Country Managing Director of Accor Services China, and Mr. Qian Shiming, Deputy General Manager of Wuxi New District Economic Development Group General Corporation signed and exchanged the Join Venture Agreement. Witnessed by all the distinguished guests, the Accor Services Wuxi Signing Ceremony got a great success!
The leader of Wuxi New District presented a couple of two clay dolls to Accor Services, which were Wuxi’s specialties, for extending Wuxi government’s welcome to the Accor Services’ operation in Wuxi
The two parties signed and the Join Venture Agreement
Accor Services’ Participation at “HR Transformation, Planning for the Upturn in 2010” Seminar
“HR Transformation, Planning for the Upturn in 2010” Seminar was held in Hilton Shanghai on Dec 4, 2009. About 100 HR managers from every walk of life were gathering there to communicate and share experience about advanced concepts in human resources management.
Ms. Ava XUE, Product Manager of Employee Benefits and Motivation, Accor Services China, delivered a speech on alternative solutions for the efficient management of corporate welfare under the new economic circumstance. She shared the innovative concept and practice experience in Accor Services’ employee benefits and motivation management. By means of Green Well-being and WEbenefit, the two new products that Accor Services China launched in the end of 2009, Accor Services China provides enterprises with customer-tailored solutions and helps them effectively administrate employee benefit. Green Well-being can highly meet the corporate special needs since designated funds can be set aside for employees’ health benefit and ultimately raises employees’ health level and labor productivity. WEbenefit is a non-cash welfare platform with combination of dedicated website and offline benefit catalogue. It serves as a safe, efficient and flexible solution for benefits distribution that helps companies to enhance the innovative management of Human Resources.
During the seminar, HR specialists from CDP analyzed real cases and shared their experience on HR transformation in face with the upcoming recovery. Senior Consultant from Watson Wyatt gave an overall prospect on payroll and compensation in 2010.
The year 2010 is quite different from previous years due to more strategic topics and vision brought on “Upturn” after a long period of down timing. Well-managed HR professionals are capable of creating more values with tightened budget, thus providing favorable circumstances for the company growth before the boosting of economic predicted.
Mr. Rick Xu’s Interview by Manager’s Journal (Sept, 2009)
Accor Services, the World Leader in the Prepaid Market,
Introduces the World Advanced Modern Services Expertise into Chengdu
On July 27, 2009, Accor Services Chengdu successfully held a Press Conference and Grand Opening Ceremony with the theme Beyond the Dream at the Sofitel Wanda Chengdu Hotel. Over 180 senior government officials, corporate executives from clients and affiliated service providers, representatives from the French Consulate in Chengdu and local associations witnessed the grand event.
With the rapid development of global service outsourcing and the huge potential it entails, China is now seeing service outsourcing as a new driver for its economic growth. Accor Services, as one of the two core businesses under Accor Group, is the world’s leading issuer of prepaid services delivering solutions in the area of employee and public benefits, reward and motivation, and expense management. Accor Services Chengdu’s launch will provide a showcase for Chengdu to learn about the best practices on the Modern Services Industry in the rest of the world.
Accor Services Chengdu’s launch has received great support from the local government. Mr. Zhong-Lin WANG, Deputy Mayor of Chengdu,greeted and received Mr. Koray Ozbay, Asia Pacific Regional Managing Director of Accor Services, and Mr. Rick XU, Chairman of the Board of Accor Services Chengdu and Country Managing Director of Accor Services China at Chengdu’s City Hall on that day. During their meeting, Mr. WANG extended Chengdu government’s welcome and expressed their expectations to the Accor Services’ operation in Chengdu. Chief leaders of Chengdu Municipal Government attended the grand opening ceremony and presented a speech of congratulations at site. Several months ago, Mr. Hong-Lin GE, Chengdu Mayor was invited to open the first Accor Training Academy in China with Accor Co-founder, Mr. Paul Dubrule. After the successful operation of Accor Hospitality in Chengdu, today, Accor Services launched its operation in Chengdu as well. The local government hoped that Accor Services would bring the world advanced technologies, expertise and know-how of Modern Services Industry into Chengdu, Sichuan, supporting multinational as well as local corporations in Chengdu with international standard employee and public benefits, reward and motivation, and expense management solutions. They also expected the launch of Accor Services Chengdu would make its contribution to boost domestic consumptions and to create job opportunities in Chengdu.
Mr. Koray Ozbay, Mr. Rick XU and Mr. Jade ZHANG (Deputy Chairman of the Board of Accor Services Chengdu and Chairman of the Board of Sofmit) attended the press conference and addressed respectively on the theme of ”Accor Services in the World ”, ” Accor Services in China” and ” Accor Services’ Launch in Chengdu”. After their speeches, they answered questions raised by the media.
At the press conference, Mr. Koray Ozbay expressed his confidence in the China market and said, “ Accor Services operates in 40 countries, serving 490,000 corporate and institution clients. Accor Services’ model is based on a value chain that benefits all stakeholders involved, including clients, users, affiliated service providers, the government and Accor Services. Accor Services offers flexible and simple solutions. Accor Services Group will continue to increase its investment in China, an important market for Accor Group.”
Mr. Rick XU introduced Accor Services China’s development and achievements in the past 9 years. He said, “Leveraging its global experiences, Accor Services China provides Professional Employee Benefits Solutions and Reward and Motivation Solutions to corporate clients, to enhance employees’ loyalty and satisfactions. Since 2000, Accor Services has made tremendous progresses in Beijing and Shanghai. We would like to express our sincere appreciations to our partner, Sofmit, a local IT service outsourcing giant in Chengdu to help launch the joint venture. Accor Services Chengdu’s launch will not only bring the world advanced expertise of Modern Services Industry to Chengdu, but also provide a larger and stronger platform for Accor Services China. ”
Mr. WANG Zhong-Lin, Deputy Mayor of Chengdu, Meeting with Mr. Koray Ozbay, Asia Pacific Regional Managing Director of Accor Services
Press Conference
Leaders Touched the Magic Ball to Launch Accor Services Chengdu
Over 180 Guests at Grand Opening Ceremony
Accor Updates Accor.com Website
Accor has launched a new corporate website that showcases:
- The strategic priorities of its Hotels and Services businesses
- Its corporate social responsibility commitments
- A careers section
- A presentation of the Group’s extensive brand portfolio
The 600-page site features videos, podcasts, 16:9 slideshows, interactive flash animations and other multimedia content to make browsing more intuitive and user-friendly.
Customers account for 36% of the site’s 300,000 monthly visitors and job seekers 34%. To ensure broad access, the website integrates special functions for the blind and vision-impaired.
Key changes to the overhauled site include a calendar of corporate and brand events and the possibility of converting Web pages to PDF format and subscribing to thematic RSS feeds. Other features will soon be added, including a glossary, a multimedia library, a basket for stocking and downloading data and an e-mail notification system for receiving company news alerts.
From a technical standpoint, this is the first time Accor has chosen to deploy a TYPO3 Open Source content management system.
Accor Services China Held " Health & Personal Protection Benefits Management " Seminar
On 25th June, 2009, “Health & Personal Protection Benefits Management” Seminar was held by Accor Services China at Shanghai Hongqiao Grand Mercure Hotel.
Under the current circumstance, most HR seminars focus on the topic of “How to react in the economic crisis”, the theme about the management of employee benefit and employees’ protection-type welfare, as well as the emergency service strategies of HR under the crisis of H1N1 viruses are standing out. They have attracted many HR professions from large and medium-sized enterprises. The seminar focused on the themes on employers’ health management, health benefits, health protection-type welfare plan, management experience of excellent enterprise abroad, and how to effectively control costs, etc. It brought to the attendees the latest ideas from various angles, with the case studies in real life.
Ms Ma Ning, Deputy General Manager, Accor Services China, introduced the new product of Accor Services. Ms. Jenney Lu, Senior Product Manager introduced in detail the Green Energy Product to be launched soon. The distinguished guest speakers from CDP, Hewitt, and Ikang Guobin presented the speeches as well. Attendees all agreed that enterprises should take care employees’ health. Enterprises should pay more attention to the prevention of disease of their employees than the treat after it, which will help the enterprises to save the cost and enhance the work efficiency.
More than 100 attendees as HR managers, HR C&B managers and HR experts gathered at the site. All spoke highly of Accor Services’s professional employee benefit solutions and services.
The seminar got the great support from Shanghai Hongqiao Grand Mercure Hotel, CDP, Mlily Beddings Spachina and 1st Resource, the Exclusive Cooperation Media!
Event site
Ms Ma Ning, Deputy General Manager, Accor Services China, introduced Accor
Services
Ms. Jenney lu, Senior Product Manager introduced the new product
Accentiv’ Surfgold Presented the CRM Training at CCIFC
Invited by CCIFC, Mr. Johann Suchon, Deputy General Manager of Accor Services China in charge of Accentiv’ Surfgold Shanghai presented the CRM training on June 18.
The theme focused on “CRM (Customer Relationship Management): An adequate marketing solution for downturn?”
The training included presentation of both theoretical and real-life application in China of several CRM best practices. It provided the attendees with a whole around understanding of CRM for both B2B and B2C businesses, and gave tips and advises on the possible CRM strategies applicable on the China market during downturn time.
The training was attended by the managers of CRM, Marketing, Brand, Sales, Business Development, from all industries having to deal with clients in China like FMCG, Automotive, High Tech, Luxury and Hospitality, etc.
With elaborated lectures and debates, case studies, team work and experience sharing, the training attracted high interest from all attendees at site, as well as enhance the understand on the business of Accentiv’ Surfgold China.
Mr Tang Dengjie, Shanghai Vice Mayor Meeting with Mr. Serge Ragozin, CEO of Accor Services
On May 21st, 2009, Mr. Tang Dengjie, Shanghai’s Vice Mayor greeted and received Mr. Serge Ragozin, Accor Services CEO at the VIP Room of Shanghai’s City Hall. Ms. Jian Heping, Deputy Director of Shanghai Municipal Commission of Commerce, Mr. Cheng Xiangmin, Vice Director of Shanghai’s Min Hang District, Mr. Koray Ozbay, Regional Managing Director of Accor Services Asia Pacific , Mr. Rick Xu, Country Managing Director of Accor Services China, Ms. Ma Ning, Deputy General Manager and Ms. Christine Zhou, Finance Director participated in the meeting.
Mr. Serge Ragozin introduced the global business development of Accor Services. He expressed good interests in further investment in China and wished to help the government regulate the prepaid industry by sharing our international experiences. Meanwhile, he wished 2010 Expo a great success. Mr. Tang Dengjie said that he had known Accor Services and its business very well. He was happy to see that Accor Services enjoyed healthy growth in China in the past years and hopes Accor Services could achieve greater successes in the future. Moreover, Mr. Tang stated that the government would continuously support Accor Services and would like to work together with Accor Services to improve the development of prepaid industry.
As the world leader in the prepaid market, Accor Services entered Shanghai in 2000. Segmented Employee Benefit Cards are being used to customize Employee Benefit Management, which has enjoyed great support from Shanghai Government and related ministries all the time. The meeting enhanced the mutual understand and trust at the harmonious atmosphere. Both sides exchanged the souvenirs.
Picture 1: (From Right to Left)
Mr. Tang Dengjie, Shanghai’s Vice Mayor
Mr. Serge Ragozin, Accor Services CEO
Mr. Koray Ozbay, Regional Managing Director of Accor Services Asia Pacific
Picture 2
Picture 3:
The Magnolia Souvenir presented by Shanghai Municipality
Accor Services Acquires Surfgold,
Founding the Asia’s Leading Provider of Marketing Services: 
In 2007, pursuing its active external growth strategy in Asia, Accor Services has announced the acquisition of Surfgold, Asia’s leading provider of Marketing Services. As the continuing growth of Asia economy, it has become an important component of the global strategic development.
Surfgold is leader in loyalty and incentive solutions forAccor Services Acquires Surfgold,
Founding the Asia’s Leading Provider of Marketing Services: company employees, partners and customers. Present in Singapore since 1999 with operations in China, Hong Kong, Taiwan, South Korea and India, Surfgold leverages experts skills in marketing consulting, program management, technology platform installation or operation services such as gift management and call centre management, etc.
With its acquisition, Accor Services, which already operates in Australia, China and India, has strengthened its presence in Asia Pacific area, entering 4 new countries and regions (Taiwan, Hong Kong, Singapore and South Korea) in which the Marketing Services segment enjoys solid prospects for growth.
By providing access to Surfgold’s portfolio of forefront Asian companies and to its incentive and loyalty program management platform, the acquisition will enable Accor Services to professionalize and broaden the scope of its rewards and loyalty programs, including its range of vouchers.
Its acquisition is in line with the development strategy launched by Accor Services in 2006, notably in the Marketing Services segment with the acquisition of Calicado (a web platform to enable simple delivery of incentive programs in Germany), Royal Images Direct Maketing (relationship marketing in India), Tintelingen (personalized Christmas presents for companies in the Netherlands, Kadéos (gift vouchers and cards in France) and Quasar (incentive and motivation programs in Germany).
It is an important move for Accor Services in Asia. With the integration of Accentiv’, the world's leading relationship marketing brand, and Surfgold, which enjoys rich experience in project management and outstanding ability in project implementation in Asia, Accentiv’ Surfgold can now provide its clients with a complete solution of relationship marketing services.
The new brand identity of Accentiv’ Surfgold :
The management of Accentiv’Surfgold in China:
General Manager of Accor Services China, Mr. Rich XU
Deputy General Manager of Accor Services China, Mr. Johann Suchon
Deputy General Manager of Accor Services China, Ms. Huiye LIU
The Creation of Accor's First Training Centre in China
On April 15, in the presence of Accor Co-founder, Mr Paul Dubrule, and Chendgu Mayor Mr Ge Honglin, Accor opened a new training academy in Chengdu, China reflecting the Group's reinforced commitment to develop employee skills.
The creation of Accor's first training centre in China is aimed at teaching international service standards at the Group's Chinese hotels.
Robert Murray, Executive Vice-President of Accor Hospitality in China, commented: "Accor is rapidly expanding in China. For the Group, employee training is of paramount importance to increase customer satisfaction and support our development. The opening of the Chengdu Campus is a significant step forward for our overall human resources policy in China".
From the start, the Chengdu Campus will be offering employees a range of varied thematic training courses in customer service, marketing and sales, management, personnel development, etc.
Accor Services won “Best Innovative Services in China HRO Awards 2009”.
On April 17th 2009, “2009 China HRO Development & Trends Summit” and “Best Services Providers in China HRO Awards 2009“ were held in Grand Hyatt Shanghai. Around 300 delegates are gathered together including HR managers, CEOs, general managers and experts in human resource outsourcing industry to discuss the status quo and future trends of human resource outsourcing.
Accor Services China has been awarded officially as "Best Innovative Services in China HRO Awards 2009". This award is well deserved and meets the slogan "Innovate to Create Value". Ms. Ma Ning, Deputy General Manager of Accor Services China, accepted the trophy.
The award is organized by Top HR and Institute of Human Resource Management of Jiao Tong University. It is the first one to analysis the human resource outsourcing industry in China. With the professional and sense of responsibility, based on the real data and principle of justice, 5 rewards (Best Brand Influence, Best Innovative Services, Best Customer Satisfaction, Fast Growing and Most Potential for Development) were selected according to brand awareness, reputation, numbers of employees, size of network, information technology level, feedback from main users, performance in recent year and so on.
At “2009 HRO Development & Trends Summit”, experts in human resource outsourcing industry from ADP and Shanghai Foreign Service presented the speeches. The climax of the summit is the brain storming about “How can HR outsourcing help companies to ride out the storm”. Ms Ma Ning was invited as Guest Speaker at Round Table Talk. She said, in the human resources battle under the economic crisis, Accor Services would help HR department of companies to manage employee benefits, improve staff morale, and offer customized incentive programs in order to pull through this recession.
Picture 1: Ms. Ma Ning(Right Two), Deputy General Manager of Accor Services, accepted the trophy
Picture 2: Trophy: Best Innovative Services in China HRO Awards 2009
Picture 3: 2009 HRO Development & Trends Summit
Accor Services’ Participation at “HR Strategies in Navigating the Economic Downturn “Seminar
“HR Strategies in Navigating the Economic Downturn “Seminar was held in Siwssotel Grand Shanghai on April 10, 2009. About 160 human resources managers from every walk of life were gathering together to communicate and shared experience about advanced concepts in human resources management.
Ms. Lucy Luo, Operation Director, Prepaid Business of Accor Services China, introduced how to improve benefit management under economic crisis. She shared the innovative concept and practice experience in employee benefits management with the specific cases in Benefits Allocation Management, Designated Funds Designated Use, Incentive Programs and Tailor-made Services. Moreover, she also presented the way how Accor Services help enterprises reduce costs, improve employee loyalty and ultimately enhance the innovative management of human resources.
During the seminar, HR specialists from CDP shared real case studies and the effective solution towards economic downturn. Senior Consultant, from Mercer discussed hot issues such as budgeting, salary adjustment, recruitment and layoff plans.
As companies facing the continuing economic crisis, 2009 will not be an easy time for HR practitioners. Rightsizing issues will be prominent; budgets will be further pressured while HR must find new ways to add value.
Accor and MasterCard Create a Strategic Alliance
10 February 2009, Accor Services and MasterCard Europe announced a strategic alliance resulting in the creation of a new company, PrePay Solutions. The joint venture makes Accor Services the majority shareholder at 67 percent, while MasterCard Europe holds a 33 percent stake in the company.
This historic agreement is the first of its kind in the prepaid sector. It is particularly strategic as it will enable PrePay Solutions to respond quickly to very fast-growing demand from businesses and retail chains. With this agreement, PrePay Solutions is now positioned as a major player in the value-added prepaid market, a sector in which Accor Services will strengthen its leadership and capacity for innovation in the coming years.
Details as:
http://www.accor.com/gb/commun/gabarits/actu_lo.asp?ID=10091
Accor Listed at “100 Corporations That Will Survive 100 Years” by Forbes
Forbes has announced a research in January, 2009 on "100 Corporations that will survive 100 years", among which Accor Group was listed with honor.
This research is conducted by Innovest Strategic Value Advisors. It is not a ranking. It looks only at AAA-rated corporations that can be considered models of sustainability, and they are picked to cover a broad range of industries. Contrary to regular KPIs such as price to earning ratios, market cap...etc., the list measures corporations on sustainability related areas including human capital, environmental risks, governance and stakeholder capital. And Accor is there as the only company in its sector. Unilever, Air France, Kodak, Dell, TNT and Coca Cola are also among the list.
Details as:
http://www.forbes.com/2009/01/28/long-lived-companies-leadership_0128_sustainability_2.html
Accor Services China Won the 33rd in the China Human Resource Top 100 Companies Organized by World Management Review
The China Human Resource Top 100 Companies which organized by “World Management Review” is the whole world first brand place for human resources service organizations. As a popular rank in the industry, it is being accepted enterprises’ unique and huge brand resources. Those100 organizations are not only the leaders in the industry but also the main drive of China human resources service market.
This appraisal is composed of seven parts of factors: Market Share, Brand Stability, Leadership, Profit Trend, Investment Support, Geographic Spread and Brand Protection, giving attention to non-profit, openness, fairness and authority.
Accor Services China commits itself in the long term to satisfy the different needs of clients, providing customer-tailored solution of Employee Benefit Solutions and Employee Loyalty and Incentive Solutions, and helping the enterprise improve performance, which make it enjoy a great reputation in the human resources industry.
Accor Services China Won “2008 Chinese Top Ten Influential Brands in Human Resource Industry”
On January 10, 2009, the press conference of “2008 Chinese Top Ten Influential Brands” was held successfully with “The 5th Annual Meeting of China Brand Influence Summit” at the Great Hall of the People.
Accor Services China has won “2008 Chinese Top Ten Influential Brands in Human Resource Industry”.
“2008 Chinese Top Ten Influential Brands” is jointly hosted by China Union Business Newspaper, the News Front Magazine of People Daily, Brand Magazine agency, Shopping Guide Newspaper, China Economical Publication Association, China International Brand Academy, China First Brand Research Centre, and National High-tech Industry Brand Advancement Committee.
The evaluation synthesized the quality, service, prestige, social image and many other factors of each brand. The final list of winners is determined by the public on-line free vote and experts’ appraisals.
This great honor to Accor Services China has manifested its good public influence as well as the leading position in human resources industry. Branding is the foundation of enterprises’ survival and development. All colleagues in Accor Services China will make persistent efforts to provide reliable and high quality enterprise service in the coming year.
Accentiv’ China Sponsors 3rd Annual Conference on Lower-Tier Cities Market Penetration and Development Strategies
3rd Annual Conference on Lower-Tier Cities Market Penetration and Development Strategies, sponsored by Accentiv’ China, was successfully held at Renaissance Yangtze Shanghai Hotel on Nov 11-12, 2008. As a superb platform tailor-made for Sales/ Marketing/ Brand practitioners, this event gathered more than 80 high-profiled professionals from Asia- Pacific.
With inspirational topics focusing on the theme of “Realizing maximum market share through deep customer insights and cost effective channel management”, those eminent speakers from Perfetti Van Melle China, Li Ning China, Mindshare Beijing etc shared their real-life practice and inspired attendees to rethink their Market Penetration and Development strategies.
Accentiv’ China presented the speeches on “Why using CRM program to penetrate lower tier cities?”, which attracted high attention from all the attendees.
Ms. Enjoyce Zhu, Program Director, Accentiv’ China, took the role as Chairman as the second day with the dialogue and the panel discussion.
Over the past few years, the structure of both urban and rural cities has achieved an overall upgrade. With China’s economic growth, the consumption boom is now
trickling down to lower-tier cities and inland regions. The 3rd Annual conference provided an ideal platform to gain insight into business penetration strategies.
Accor Services China Sponsors 3rd Annual Talent Retention 2008
3rd Annual Talent Retention 2008, sponsored by Accor Services China, was successfully held at Crowne Plaza Shanghai on Oct 21-22, 2008. As a superb platform tailor-made for Human Resource practitioners, this event gathered more than 70 high-profiles HR professionals from Asia- Pacific.
With inspirational topics focusing on the theme of “Developing an integrated human resource strategy to encourage talent retention”, those eminent speakers from Intel, DuPont, UPS, Lenovo, etc shared their real-life practice and inspired attendees to rethink their talent management strategy.
Ms. Enjoyce Zhu, Program Director, Accentiv’, presented her speech on “New retention tools and real case studies of retention program in the fast changing market”, which attracted high attention from all the attendees.
People management always stays in the crucial place for many MNCs in China. There is no wonder that success in talent retention leads to the business excellence.
Accentiv' Participation's 2nd Annual Loyalty Program China 2008
2nd Annual Loyalty Programmes was held at Pudong Shangri –La, Shanghai on 3-5 September, 2008. The event with the theme of Building the Best Loyalty Programme for your organization to boost profitability from your spending customers attracted many high ranks and CRM professionals from multinational companies. Enjoyce Zhu, the Program Director of Accentiv’ led the workshop named B 2 B CRM Experience, which welcomed by the delegates
Accor Services China Jointly with Xinhua News Agency Organizes
2008 Global Service Outsourcing Summit
On July 22, 2008, 2008 Global Service Outsourcing Summit successfully convened at Sofitel Shanghai Hyland, jointly organized by Xinhua News Agency, Shanghai Bureua, News & Information Center, Shanghai WTO Affairs Consultation Center, Shanghai Services Federation and Accor Services China. Nearly 200 senior officials and executives from government, associations, acadamic institutions, local and international enterprises witnessed the grand event.
With the rapid development of global service outsourcing and the huge potential it entails, China is now seeing service outsourcing as a new vehicle to develop its economy. The summit focuses on how companies in China and especially in Shanghai could operate in current global outsourcing environment and what strategies service outsourcing companies could take.
Eminent speakers shared their valuable perspectives, which aroused great interests from all audience at site. Mr. Hu Jing-Yan, Director-General, Department of Trade in Services, Ministry of Commerce, Mr. Wang Xin-Kui, President of Shanghai WTO Affairs Consultation Center, Mr. Song Yi-Qiao, Chairman of Shanghai Services Federation and Mr. Gao Yao-Song, Director of Shanghai Research Institute of International Economy & Trade presented their wonderful speeches focusing on the hot topics as “Current status and trend of global service outsourcing”, “Opportunities and challenges for service outsourcing in China” and “Regulation and perspective of service outsourcing in Shanghai”.
Mr. Johann Suchon, Deputy General Manager of Accentiv’ China, Accor Services, Mr. Mike Liu, Vice President of Alcatel Shanghai Bell Co., Ltd. and Mr. Martin Klarer, Vice President, Siemens Ltd. China shared their practical experience on the themes of “Case Study: Service outsourcing experience of global companies”, “Strategies of service outsourcing companies” and “Patterns of service outsourcing”. The vivid presentations and elaborated discussions become another highlight of this summit.
Mr. Rick Xu, Managing Director of Accor Services China expressed:” Accor Services China is quite honored to jointly host this summit together with Xinhua News Agency, Shanghai Bureua, News & Information Center, Shanghai WTO Affairs Consultation Center and Shanghai Services Federation, which receives the great support from EMLYON, Robert H. Smith School of Business, the University of Maryland and Harvard Business Review China. Accor Services is one of the two businesses of Accor group. Accor Services is the world’s leading issuer of prepaid services delivering solutions in the areas of employee and public benefits, rewards and loyalty and expense management. In China since 2000, with the brand Accor e card and Accentiv’, Accor Services China provides Professional Employee Benefits Solutions and Professional Relationship Marketing Solutions with its global experience. Specifically, we design, develop and manage customized solutions that help both local and international companies to improve their business results and gain the loyalty of their customers, partners and employees by creating valuable and loyal relationships. The successful organization on this summit shows clearly the status of Accor Services in the service outsourcing field. All in all, we are pleased to see that the summit has functioned as the valuable platform to share thoughts and ideas on the theme of Global Service Outsourcing among government entities, associations, acadamic institutions, local and international enterprises.”
Mr. Rick Xu, Managing Director, Accor Services China
Mr. Johann Suchon, Deputy General Manager, Accentiv’ China
Site of Summit
Accor Services China’s Donation to Red Cross on Sichuan Earthquake
On the afternoon of May 12, 2008, the 8.0 earthquake hit Sichuan Province in Southwest China with more than 55,000 people dead and over 1million people homeless.
On May 15, to give necessary support to the suffered population following Accor Group’s CSR spirit, Accor Services China organized a voluntary donation activity in both Beijing and Shanghai. All the employees actively participated and the donated amount was sent to the Red Cross in the respective city the day after.
Donation Certificate from Red Cross
Donation from Shanghai Office Mourn from Beijing Colleagues
Earth Guest Day 2008 at Accor Services China
“Earth Guest Day” is the day represents the climax of all the sustainable development actions carried out by worldwide employess under Accor Group. It advocates ecological and energy conservation activities, involving employees and clients to enhance the social awareness and symbolize sustainable development. The first “Earth Guest Day” of Accor Group spread 69 countries with the participation of 100,000 employees.
By the theme of “Caring for the Earth & Caring for the Children”, Accor Services China organized an internal sale together with Go4Gold program, on the purpose of the charity donation to Shanghai PuDong Special Education School. About 120 employees under Accor Services China participated Earth Guest 2008.
A series of activities mainly included two climaxes:
ECO—Waste
On April 22, an internal sale and donation event was held in the company.
The recycle articles had been collected from the colleagues for the internal sale. In the view of the environment protection, “No Paper” or “The Recycled Paper” was advocated throughout the activity. With the active participation from all colleagues, we contributed our love on the earth and on the children as well.
EGO program—Child Protection
On April 25, a charity donation event was organized at Shanghai PuDong Special Education School, which is a school especially for the disabled children on mentally or physically. All of the revenue from the internal sale was contributed to this school. Besides the donation, 5 delegates took part in the 10 minutes’ class meeting with those children to exchange with them on Earth Guest Day, in which way seeding the love to the heart of each disabled child.
Accor Services China Won the Golden Award at 3rd China Human Resource Management Grand Award 2008
Accor Services China Attended the Award Ceremony.
3rd China Human Resource Management Award Summit 2008 (CEHRA) was held in Beijing on April 12th-13th, organized by China Enterprise Evaluation Association (CEEA). Mrs. Lucy LUO, Beijing Branch Director, as the representative of Accor Services China attended the Award Ceremony and received the Cup of Services Golden Award.
The leaders from the government, the famous enterprises, experts and lots of mainstreamed media have witnessed the glory with the prize winner. Beside Accor Services China, other enterprises, such as CHALCO, CHINA SOUTH, IBM, Oracle won the other awards among China HR Management Double Top 10 Award, China HR Management Product Award and Service Award. The authoritative persons in the governmental, industrial and academic circles exchanged their concept, the practical experience and the success stories focusing on HR Management.
China Enterprise Evaluation Association (CEEA) is subordinate to the Development Research Center under the State Council. Since 1988, CEEA has evaluated 500 enterprises, with large-scale and excellent economic benefits, in the fields of the industry, the architecture and the service. CEHRA has high reputation and wide influence around the world for its authority and the justice.
Accentiv's Participation on Customer Management Forum 2008
The 6th Customer Management Forum was successfully held at InterContinental Pudong Shanghai on March 28, 2008, organized by GCCRM, a celebrated consulting company. Accentiv' (China) witnessed this forum together with other 100 senior executives and representatives from various industries.
With the theme on "Measuring Effective Customer Experience", three international gurus, John Chisholm (Chairman and CEO of CustomerSat), Paul Ward (Vice President of Sponsorship for the CRMA of America) and Sampson Lee (President of GCCRM) have shared their expertise knowledge on how to create, deliver and measure an effective customer experience for today's contemporary business. The speakers also addressed limitations and concerns of using conventional survey approaches in measuring customer experience and while introduced a structured framework and ground-breaking research methodology to measure customer experience in an experience-centric angle.
Senior delegates from Wyeth and Shanghai Volkswagen, etc have presented their success experiences to participants of the forum. They brought to the audience with practical advices and execution know-how in delivering effective customer experience at various touch-points including call center, online and retail.
Accentiv’ Sponsors Loyalty Program Summit China 2007
Loyalty Programs Summit China 2007 was successfully held at Novotel Atlantis Shanghai on Dec, 4th, 2007, with Accor Services’ involvement as Platinum Sponsor.
With the theme of “How to create, implement and manage a loyalty program effectively and how to impact the modern Chinese customers strategically?”, the summit attracted the active participations of the high management and the experts from various fields such as communication, hotel, FMCG, banking and financial industries.
Mr. Johann Suchon, the Operation Director of Accentiv’, Accor Services China, presented the speech on “How to choose a suitable loyalty program solution?”, which gained the applause at site.
Accor Yanqing Charity Sports Event 2007 Successfully Held in Shanghai
On Dec 22nd, 2007, Accor Yanqing Charity Sports Event 2007 was successfully held in Shanghai. Following Accor Yanqing Charity Football Tournament 2006, the second group charity event attracted eight teams’ active participation from Accor China including Accor Services and Accor hotels.
This charity event obtained the full the support from the high management of the Accor Group China as well as the related functions. With the high enthusiasm, 30 team players from each department of Accor Services China participated the charity event, which included five sports programs on Table Tennis, Badminton, Stair-climbing, Running and Tug-of-war. As a result, the excellent performance was drawn by Accor Services China, with the championship on Women’s Running, the Runner-up on Table Tennis, the 3rd Winner on Stair-climbing. The players away from Beijing were involved as well. More than a sports event, all the participants and the cheering squad contributed the charity donation to Yanqing Hope School.
Accor Services China Sponsors Talent Retention 2008
Talent Retention II 2008 seminar was successfully held in Marriott Hotel Hongqiao Shanghai on Jan 24th-25th, 2008. Accor Services China participated this seminar as the sponsor. Mr. Johann Suchon, Accentiv’ Director, presented his speech on “How incentive leads to motivation and retention”, which attracted high attention from all the attendees’.
As a superb platform tailor-made for Human Resource practitioners, this event gathered more than 70 HR professionals from celebrated MNC, just like Sony Ericssion, Carrefour, Pepsi, Whirlpool and professionals in this field. With the theme of the event “Maximizing HR’s role in talent retention to stay ahead of the fierce competition”, besides having speeches, the speakers exchanged their opinions with the delegates on “HR’s Role in the Talent War”, “Nurturing Direct Superior Management Skill”, etc. Many HR professionals even shared the problems and experience at daily work.
Accentiv’ Participation’s 2nd Annual Loyalty Program China 2008
2nd Annual Loyalty Programmes was held at Pudong Shangri –La, Shanghai on 3-5 September, 2008. The event with the theme of Building the Best Loyalty Programme for your organization to boost profitability from your spending customers attracted many high ranks and CRM professionals from multinational companies. Enjoyce Zhu, the Program Director of Accentiv’ led the workshop named B 2 B CRM Experience, which welcomed by the delegates.
Accentiv’ China Sponsors 3rd Annual Conference on Lower-Tier Cities Market Penetration and Development Strategies
3rd Annual Conference on Lower-Tier Cities Market Penetration and Development Strategies, sponsored by Accentiv’ China, was successfully held at Renaissance Yangtze Shanghai Hotel on Nov 11-12, 2008. As a superb platform tailor-made for Sales/ Marketing/ Brand practitioners, this event gathered more than 80 high-profiled professionals from Asia- Pacific.
With inspirational topics focusing on the theme of “Realizing maximum market share through deep customer insights and cost effective channel management”, those eminent speakers from Perfetti Van Melle China, Li Ning China, Mindshare Beijing etc shared their real-life practice and inspired attendees to rethink their Market Penetration and Development strategies.
Accentiv’ China presented the speeches on “Why using CRM program to penetrate lower tier cities?”, which attracted high attention from all the attendees.
Ms. Enjoyce Zhu, Program Director, Accentiv’ China, took the role as Chairman as the second day with the dialogue and the panel discussion.
Over the past few years, the structure of both urban and rural cities has achieved an overall upgrade. With China’s economic growth, the consumption boom is now
trickling down to lower-tier cities and inland regions. The 3rd Annual conference provided an ideal platform to gain insight into business penetration strategies.